Terms and conditions

1. Scope and contracting party

Your contracting party is:

These terms apply to every contract for the use of EmailOnSteroids. Differing terms of the user do not become part of the contract unless we expressly agree to them in text form.

A consumer under § 13 BGB is a person entering into the contract for purposes predominantly outside their trade or profession. A business (Unternehmer) under § 14 BGB acts in the course of one. Some provisions below apply only to one group or the other, and say so.

2. Formation of the contract

The plans shown on the website are not a binding offer but an invitation to make one. Submitting your order is a binding offer from you. The contract comes into existence when we confirm it or unlock access.

You can review and correct your entries before submitting. The control that completes the order is expressly labelled “Zahlungspflichtig bestellen” — “order with an obligation to pay” — as § 312j(3) BGB requires.

We store the contract text and send it to you together with these terms in text form. The contract languages are German and English; the German version prevails.

3. What the service does

EmailOnSteroids produces rendering previews of emails for a range of email clients, together with supporting analyses. The functions available follow from the plan you have booked.

Previews are emulated. They are produced by a browser running a per-client transformation profile, not captured on real devices or in the original clients. They are an approximation, least precise for Outlook with the Word rendering engine. No assurance is given that the rendering will match a real device in every case.

We develop the service continuously. Features may be added; we do not materially reduce the agreed scope during a billing period that has already been paid for.

4. Prices and VAT

The prices shown on the pricing page at the time of your order apply. All prices are final prices in euro.

Under § 19 UStG we charge no VAT. The amount displayed is the amount billed; invoices show no VAT and no input tax can be deducted from them.

We announce price changes for running subscriptions in text form at least six weeks before they take effect. Until then you may terminate with effect from the end of the current billing period.

5. Term and cancellation

Subscriptions run monthly or annually and renew for the same period unless cancelled beforehand. Cancellation takes effect at the end of the current, already-paid billing period; access continues until then.

You can cancel at any time and without giving reasons under “Settings → Billing” in your account. For consumer contracts we additionally provide a cancellation button under § 312k BGB that is directly and easily accessible and works without signing in. Cancelling by email also suffices.

The right of either party to terminate for good cause remains unaffected.

6. Consumers' right of withdrawal

Consumers have a fourteen-day right of withdrawal. The full withdrawal instructions and the model withdrawal form are on the “Right of withdrawal” page.

Because this is a digital service available immediately, please note: if you expressly request that we begin performance before the withdrawal period expires, and at the same time confirm that you thereby lose your right of withdrawal, the right lapses once performance is complete (§ 356(5) BGB). We obtain both declarations expressly and separately at checkout; without them we do not begin early.

7. Your obligations

You warrant that you hold the necessary rights in the content you submit and that submitting it to us infringes no third-party rights.

• Do not submit content whose processing would breach applicable law.
• Do not submit special categories of personal data under Art. 9 GDPR; the service is not designed for it.
• Do not use the service for bulk sending, phishing, malware, or load testing against third parties.
• Keep credentials and API keys secret, and report any loss without delay.
• Keep automated access within the published limits.

In the event of serious or repeated breaches we may suspend access temporarily. We will tell you, and where possible give you an opportunity to put things right.

8. Availability

We operate the service with the care of a diligent provider but do not owe any particular level of availability unless expressly agreed otherwise. We announce maintenance where we can and schedule it for quiet periods.

The service depends on the third-party email clients and platforms it emulates. When those change behaviour we update the profiles; until then the rendering may differ.

9. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act, and to the extent of any guarantee we have given.

For ordinary negligence we are liable only for breach of an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely (a cardinal obligation), and then limited to the foreseeable damage typical of this type of contract.

Liability beyond that is excluded. In particular we are not liable for an email whose preview the service reports as sound being rendered identically in every real email client; checking the actual send remains your responsibility.

You are responsible for keeping your own copies of your content. How long test runs are retained follows from the plan you have booked.

10. Data protection and processing on your behalf

What data we process, and for what purposes, is set out in the privacy policy.

Where the content you submit contains personal data of third parties, you are the controller and we are a processor under Art. 28 GDPR. Business use requires a data processing agreement, which we provide on request.

11. Changes to these terms

We may amend these terms where a change in the law, in case law, or in the scope of the service makes it necessary, and where doing so does not unreasonably disadvantage you.

We announce changes in text form at least six weeks before they take effect. If you do not object before they take effect they are deemed accepted, and we point this consequence out separately in the announcement. If you object, either party may terminate as of the date the changes take effect.

12. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law applies only in so far as it does not deprive them of the mandatory protections of the state in which they habitually reside.

If the user is a merchant, a legal person under public law or a special public-law fund, Berlin is the exclusive place of jurisdiction. For consumers the statutory places of jurisdiction apply.

Should any provision be invalid, the validity of the remaining provisions is unaffected.

On consumer dispute resolution, see the legal notice. The EU Online Dispute Resolution platform was shut down on 20 July 2025; a link to it is deliberately not given.